Customer Service

At Fortune Group, we continually strive to deliver a level of service that delights our customers. If you would like to get in touch regarding any aspect of our service level then please do not hesitate to contact us directly using the links below. ​

Whilst we make it our mission to create an unforgettable experience, if you are not satisfied or have any concerns, we will do all we can to resolve them quickly, effectively and to your satisfaction.

Who should I speak to?

Our dealerships are independent businesses within our organisation. In the first instance, we recommend you contact the Head of Business responsible for the site which your complaint relates to. This will be the quickest way of resolving any issues you may have. If you would like to contact the Head of Business, please click here


I just wanted to send in a thank you note for the excellent service provided by your team over the last two weeks and special thanks to Ashwin for the personal effort he put into the whole process.

Arvind Pande

I wanted to express my happiness and customer delight experience during my new ecosport car sales and delivery. I haven't even visited the dealership until the date of delivery and it was exceptionally handled by MR. Victor.


I have being associated with Ford very recently when I brought Ford Classic from Sanvi Ford Nalgonda a year back But all my car servicing is done at Fortune Ford only.

Mohd.Zoheb Farooqui

We are very happy and thankful to Used cars @ Fortune Ford for helping us welcome the newest member of our family - Our first car! We purchased 1.6 L Ford Fiesta 2011 Petrol (Sea Grey Colour) on 1st Sep 2015. To be honest, we had come looking for a hatchback but the moment we saw this car and had our test drive - we knew this was it and both me and my wife loved the car so much that we didn't want to check anything else further!.

Dr. Girish G P

This is with reference to my Ford Figo car which had met with an accident and the subsequent bodywork and repairs done at the Fortune Ford body shop at RTC X Roads, Hyderabad . I would like to thank Ravi and his team for having done an excellent job in transforming my car back to what it was and it almost looked new.

Ajit Menon

I would like to share an experience which made me so happy. I have booked an eco sport ambient version in xxx ford.Casually i made a call to your showroom and got connected with Mr Victor ( Sales consultant ). over a phone call i have just asked him about the details for the car ,

N.S Kumar